Last updated: [02/01/2024]

Hassle-free Return and Refund Policy

At Urbanshopi, we strive to provide our customers with the best possible shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.

Returns Accepted for 30 Days

We understand that sometimes items may not meet your expectations or needs. That’s why we accept returns within 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Free Return Shipping

We want to make the return process as convenient as possible for you. Therefore, we offer free return shipping on all eligible items within the United States. Simply contact our customer service team at support@urbanshopi.com to initiate your return, and we’ll provide you with a prepaid shipping label.

No Restocking Fee

Unlike many other retailers, we do not charge any restocking fees for returns. Your satisfaction is our priority, and we believe that you shouldn’t have to incur any additional costs if you’re not completely satisfied with your purchase.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at support@urbanshopi.com and provide your order number and the reason for the return.
  2. Once your return request is approved, we will provide you with a prepaid shipping label.
  3. Pack your item securely in the original packaging, if possible, and affix the shipping label to the package.
  4. Drop off the package at any authorized shipping carrier location.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer’s policies.

Contact Us

If you have any questions or concerns about our refund policy, please feel free to contact us. Our customer service team is here to assist you and ensure that you have a positive shopping experience with Urbanshopi.com.

Trade name: urbanshopi

Phone number: +1 802-733-6028

Support: 24/7

Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)

Business Email: support@urbanshopi.com

Business address: 2032 N Vine Cir, Hanford, CA 93230, USA